Terms of Service.
Last updated: February 2026 · Effective date: 1 January 2026
These Terms of Service ("Terms") govern the relationship between BLKautomation ("we", "us", "our") and clients ("you", "the client") who engage us for automation and digital transformation work. By engaging our services or making payment, you agree to these Terms. These Terms are governed by the laws of England and Wales.
1. Our services
BLKautomation provides digital transformation contracting services including, but not limited to:
The specific scope of work, deliverables, and timeline for each engagement are agreed in writing (by email or statement of work) before any billable work begins.
2. Rates & payment
Contact us for rates
Transparent billing. No hidden fees. No retainers. No contracts to sign.
We track time and provide itemised invoices. You always know what you're paying for.
Invoices are issued at the end of each week or at project completion, unless otherwise agreed. Payment terms are 14 days from invoice date.
Where applicable, VAT is added at the prevailing UK rate and itemised separately on invoices.
Invoices unpaid beyond 30 days may accrue statutory interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.
3. Scope & changes
We agree a scope before work begins. If requirements change during the project:
4. Intellectual property & code ownership
We believe the client should always own what they paid for.
Upon full payment, all custom code, flows, configurations, and documentation we create for you transfer to you. You are free to modify, host, or hand to another party.
We do not retain access to your systems after project completion unless you explicitly invite ongoing support. Credentials are returned or deleted upon request.
We may use general libraries, frameworks, or internal utilities to accelerate delivery. These remain our property, but we grant you a perpetual licence to use them within your deliverables.
5. Confidentiality
Both parties agree to keep confidential any non-public information disclosed during the engagement (business processes, data, system architecture, commercial terms). We will not disclose your information to third parties without your consent, except where required by law. We will not use your data for any purpose other than delivering the agreed work.
If you need a formal NDA signed before sharing sensitive information, we are happy to accommodate this. Contact us before the initial call.
6. Client responsibilities
To deliver effectively, we need your support:
Provide timely access to relevant systems, credentials, and stakeholders.
Review and provide feedback within agreed timelines. Delays caused by the client do not pause billing for booked time.
Ensure you have the rights and permissions to share any data or systems with us.
Test deliverables promptly in the agreed acceptance period. Signing off or using in production constitutes acceptance.
7. Cancellation & pausing work
Either party may pause or end an engagement with 5 business days' written notice (email is sufficient). All work completed up to the notice date is billable.
There are no minimum engagement lengths, retainers, or early termination fees. You pay for what was done.
Upon project close or cancellation, we provide documentation and a handover summary so your team or another contractor can pick up where we left off.
8. Warranties & honest assessment
We will tell you honestly if we don't think your process is a good automation candidate. We will not take on work that we believe won't deliver a reasonable return.
We warrant that work will be performed with reasonable skill and care. If a defect in our deliverable is reported within 30 days of acceptance, we will fix it at no additional charge, provided the defect results from our error and the system has not been materially modified by a third party.
9. Limitation of liability
To the extent permitted by law:
10. Data processing
Where we process personal data on your behalf as part of delivering the service (for example, when accessing your CRM or HR systems), we act as a data processor. We will process such data only on your documented instructions and in line with UK GDPR requirements. Where required by the volume or nature of processing, we are happy to enter a Data Processing Agreement (DPA).
For our handling of your personal data when you contact us or use this website, see our Privacy Policy.
11. Website use
This website and its content (articles, case studies, copy, design) are owned by BLKautomation. You may share links and quote briefly with attribution, but you may not reproduce substantial content without permission.
The website is provided "as is". We make no warranties about its availability, accuracy, or fitness for any particular purpose.
12. Governing law & disputes
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
In the event of a dispute, both parties agree to first attempt resolution by good-faith discussion before pursuing formal legal proceedings.
13. Changes to these Terms
We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued engagement with our services after a material change constitutes acceptance of the updated Terms. For active projects, we will notify you of material changes by email.
14. Contact
For any questions about these Terms, please contact us:
BLKautomation
Email: [email protected]
Based in the United Kingdom